Refund policy

At Declight, we want you to love every piece you bring into your home. Because our products are curated home décor items — vases, lighting, textiles, rugs, and wall art — we know that sometimes a piece doesn't look or feel quite right once it arrives, or arrives damaged in transit. This Refund Policy explains, in plain terms, how returns, exchanges, and refunds work so you always know where you stand.

Our Return Window

You have 30 calendar days from the date your order is delivered to request a return or exchange. This window is designed to give you enough time to unpack your item, set it up in your space, and decide whether it's the right fit — while still allowing us to process returns efficiently. Requests submitted after the 30-day window has closed will be reviewed on a case-by-case basis, but we cannot guarantee approval outside of this period.

Eligibility for Returns

To be eligible for a return, your item must be unused, unassembled (where applicable), and in the same condition that you received it, with all original tags, protective packaging, and accessories intact. Items that have been assembled, installed, mounted, or show signs of use are generally not eligible for return unless the item arrived defective or damaged. Original packaging matters — home décor pieces like vases and lighting fixtures are often fragile, and improperly packaged returns are more likely to be damaged in transit back to us, which can delay or complicate your refund.

Certain items are final sale and cannot be returned or exchanged, including: items marked "Final Sale" or "Clearance" at the time of purchase, custom or made-to-order pieces, and gift cards. If you are unsure whether your item qualifies, reach out to our Customer Care team before initiating a return and we'll let you know.

How to Start a Return

To begin a return, contact our Customer Care team at hello@declight.com with your order number, the item(s) you'd like to return, and the reason for the return. Please include photos if the item arrived damaged or defective — this helps us process your request faster and improve our packaging and quality control going forward. Once your return is approved, we'll send you instructions on how and where to send your item back.

Please do not send items back to the address on the package without first contacting us, as returns sent without prior authorization may experience delays in processing or may not be accepted.

Return Shipping Costs

If your return is due to a change of mind (the item simply isn't right for your space), return shipping costs are the customer's responsibility, and the original shipping charges (if any were paid) are non-refundable. If your item arrived damaged, defective, or if we sent the wrong item, we will cover the cost of return shipping and will not deduct anything from your refund. For large or heavy items where return shipping costs are significant, our team will provide the most cost-effective return method available and will discuss options with you directly.

Inspection and Approval

Once we receive your returned item, our team will inspect it to confirm it meets the eligibility requirements above. This inspection typically takes 3–5 business days from the date the item arrives at our returns facility. We'll email you to let you know whether your return has been approved. If approved, your refund will be processed automatically using your original payment method.

If your return is not approved — for example, if the item shows signs of use or is missing original packaging — we will contact you to discuss your options, which may include having the item shipped back to you at your expense.

Refund Timing

Approved refunds are typically issued within 5–10 business days of approval. Please note that it can take an additional 3–10 business days for the refund to appear on your statement, depending on your bank or card issuer's processing times. Refunds are issued to the original payment method used at checkout; we're unable to issue refunds to a different card, account, or payment method.

Exchanges

If you'd like a different size, color, or item entirely rather than a refund, the fastest way to do this is to return the original item for a refund (following the process above) and place a new order for the item you'd like instead. This ensures the new item ships to you as quickly as possible rather than waiting on the return-and-inspection process to complete first.

Damaged or Defective Items

We carefully vet our suppliers and quality-check our catalog, but occasionally an item may arrive damaged due to the rigors of shipping, or may have a manufacturing defect. If this happens, please contact us within 7 days of delivery with your order number and photos of the damage or defect, including photos of the packaging if the damage appears to be shipping-related. We will offer a full refund, a replacement, or store credit — whichever works best for you — at no cost to you, including return shipping if the item needs to be sent back.

Late or Missing Refunds

If it's been more than 10 business days since you received your refund confirmation email and you still haven't seen the funds, first check your bank account again, then contact your credit card company — it often takes some time before a refund is officially posted. If you've done this and still have not received your refund, please contact us at hello@declight.com and we'll look into it right away.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible after placing it. Because many of our products ship directly from our fulfillment partners, orders can begin processing quickly, and we cannot guarantee a cancellation once an order has entered the fulfillment or shipping stage. If your order has already shipped by the time we receive your cancellation request, you're welcome to return it once it arrives, following the standard return process above.

Sale and Promotional Items

Items purchased during a promotional sale are eligible for return under the same 30-day policy described above, unless the item was explicitly marked as "Final Sale" at checkout. Refunds for discounted items will reflect the price actually paid, not the original list price.

Questions About This Policy

We know returns can feel stressful, especially with home décor pieces you've been excited to receive. Our Customer Care team is here to make the process as smooth as possible. If you have any questions about this Refund Policy or a specific order, reach out to us:

Declight
75-22 37th Ave
Jackson Heights, New York 11372
United States
Phone: 917-818-2839
Email: hello@declight.com
Hours: Monday-Friday, 9am-5pm EST