Shipping policy

We know that when you order a beautiful piece for your home, you want it to arrive safely and as soon as possible. This Shipping Policy explains how we handle order processing, shipping timelines, rates, and international delivery so you always know what to expect from the moment you check out to the moment your package arrives at your door.

Order Processing Time

Once your order is placed, our team begins processing it right away. Most orders are processed and prepared for shipment within 1–3 business days. During high-volume periods such as holiday seasons or major sales events, processing may take slightly longer — up to 5 business days — but we'll always do our best to get your order moving as quickly as possible. Processing time is separate from shipping transit time; the estimates below begin once your order has shipped, not from the moment it was placed.

Orders placed on weekends or public holidays are processed on the next business day. You will receive an order confirmation email as soon as your order is placed, and a separate shipping confirmation email with tracking information once your order leaves our fulfillment center.

Shipping Rates and Free Shipping

We offer free standard shipping on all domestic orders over $150. Orders below this threshold are charged a flat shipping rate calculated at checkout based on the size, weight, and destination of your order. Because our catalog spans everything from lightweight wall art to larger furniture and lighting pieces, shipping costs can vary — you'll always see the exact shipping cost for your specific order before you complete checkout, with no hidden fees added afterward.

Estimated Delivery Times

Delivery times vary depending on your location, the specific product ordered, and the carrier used, since certain items ship from different fulfillment partners. As a general guide:

Domestic orders (United States): typically arrive within 7–14 business days after processing.
Larger or made-to-order furniture pieces: may take 2–4 weeks depending on the item and current demand.
International orders: typically arrive within 10–25 business days, depending on destination and customs processing.

These are estimates, not guarantees — actual delivery times can be affected by factors outside of our control, including carrier delays, weather events, customs inspections, and regional disruptions. If your order is taking noticeably longer than the estimate above, please reach out and we'll track it down for you.

Order Tracking

Once your order ships, you'll receive a shipping confirmation email containing your tracking number and a link to track your package's progress. Please allow 24–48 hours after receiving your tracking number for the carrier's system to update with the latest scan information — tracking numbers can sometimes take a little time to become active after they're first generated.

If you have an account with us, you can also view your order status and tracking information at any time by logging in and visiting your order history.

Multiple Items and Split Shipments

If your order contains multiple items, they may ship separately and arrive on different days, since different products are sometimes fulfilled from different warehouses to get each item to you as quickly as possible. If this is the case for your order, you will receive a separate shipping confirmation and tracking number for each shipment. This does not mean anything is missing from your order — check each tracking link, as your items are simply on their way via different routes.

International Shipping, Customs, and Duties

We're happy to ship to many international destinations. Please note that international orders may be subject to import duties, taxes, and customs fees that are determined by your country's customs agency once the package reaches your border. These charges are the responsibility of the customer and are not included in your order total or shipping cost at checkout, since Declight has no way of predicting what a given country will charge in duties. We recommend checking with your local customs office for more information on potential charges before placing an international order if this is a concern for you.

International shipments may also experience longer transit times due to customs clearance processes, which are outside of our control.

Shipping Address Accuracy

Please double-check your shipping address at checkout before completing your order. We are not responsible for orders shipped to an incorrect address that was entered by the customer at checkout. If you notice an error immediately after placing your order, contact us right away — if your order has not yet entered processing, we may be able to correct the address, but we cannot guarantee changes once fulfillment has begun.

Lost or Stolen Packages

If tracking shows your package as delivered but you're unable to locate it, please first check around your property, with neighbors, and with any building management or front desk, as carriers sometimes mark packages delivered slightly before they physically arrive. If you still cannot locate your package after 48 hours, contact us at hello@declight.com and we will file a claim with the carrier on your behalf and work with you on next steps, which may include a replacement or refund depending on the outcome of the carrier investigation.

We are not able to take responsibility for packages confirmed as delivered by the carrier to the address provided at checkout, but we will always do our best to help resolve the situation with you.

Delayed Shipments

Occasionally, shipments are delayed due to circumstances beyond our control, including severe weather, carrier network disruptions, customs processing, or unusually high order volume during peak seasons. If your order is significantly delayed beyond the estimated delivery window, please reach out to our Customer Care team — we monitor shipments proactively and are happy to provide updates or explore alternative solutions where possible.

Local Pickup

At this time, we do not offer local pickup for online orders. All orders are shipped directly to the delivery address provided at checkout.

Questions About Shipping

If you have any questions about an order in transit, an estimated delivery date, or this Shipping Policy in general, our Customer Care team is happy to help:

Declight
75-22 37th Ave
Jackson Heights, New York 11372
United States
Phone: 917-818-2839
Email: hello@declight.com
Hours: Monday-Friday, 9am-5pm EST